Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee for Bellingham Deliveries
At Flowers Bellingham, your satisfaction is our highest priority. As a trusted local Bellingham florist serving homes and businesses, we are proud to offer a Fresh Flowers Guarantee on every bouquet and arrangement. We source premium blooms and ensure prompt delivery, so you always receive fresh, vibrant flowers designed to brighten any space or occasion.
Damaged Flowers on Arrival
We handle every flower arrangement with care, but if your flowers arrive damaged, wilted, or not as described, we want to make things right. Please report any issues within 24 hours of receiving your flowers. This allows us to determine what went wrong, prevent future issues, and ensure you receive the quality you expect from Flowers Bellingham.
To process your claim, please keep the original arrangement (including all packaging) and provide photos of the damaged flowers. Our team will assess your report promptly and offer a fast resolution.
Freshness Window & Quality Standards
All arrangements from Flowers Bellingham are backed by our Freshness Window. Fresh flowers should last a minimum of five days from delivery, provided you follow the care instructions included with your order. If your flowers do not meet our freshness standards within that period, please get in touch so we can address your concerns.
We select only the freshest blooms and arrange your flowers to order, so you receive the best possible quality every time.
Refund and Replacement Options
Your happiness is important to us. If your flowers are damaged, wilted upon arrival, or fail to meet our freshness guarantee, you are eligible for the following options:
- Full Refund: We will process a refund for the full value of your flower order if the issue cannot be remedied to your satisfaction.
- Replacement Flowers: We can prepare and deliver a new, fresh arrangement at no additional cost, either to the original delivery address or to a new local recipient of your choice.
Please reach out immediately with your order details, and our friendly Bellingham customer service team will assist you every step of the way.
Complaints Process
If you are dissatisfied with any part of your Flowers Bellingham experience, we encourage you to let us know. We value your feedback and see every comment as an opportunity to improve. Here’s how we handle complaints:
- Contact Us: Please describe your issue in detail, including your order details and any supporting photos within 24 hours of delivery or as soon as possible if it relates to freshness.
- Assessment: Our customer team will review your feedback and investigate the situation right away.
- Resolution: We always aim to resolve complaints to your satisfaction, whether that includes a replacement, refund, or another mutually agreeable outcome.
Your Local Florist, Always Here to Help
Flowers Bellingham is proud to be your local expert, delivering beautiful, fresh flowers throughout Bellingham for all occasions. We serve both households and businesses with care and dedication. Thank you for trusting us to brighten your day—and for giving us the chance to make things right if ever you are less than delighted.
