Welcome to Flowers Bellingham. These Terms & Conditions set out the basis on which you may use our website and place orders for flower delivery within Bellingham and the surrounding areas. By ordering from us, you agree to these Terms & Conditions, which are intended to safeguard both you and Flowers Bellingham. Please review them before placing an order. If you do not accept these terms, you must not use this website or purchase our goods or services.
Flowers Bellingham is a UK-based online flower delivery company serving customers in Bellingham and neighbouring communities. These Terms & Conditions apply to all orders placed through our website, electronic communications, or other sales channels which reference these terms. Amendments or updates to these Terms may be made at any time, and any new version will apply to orders placed after its publication.
All orders for flower delivery made through Flowers Bellingham are subject to acceptance and confirmation. When you place an order online, you will select your chosen bouquet or arrangement, provide the recipient's details, delivery address, and preferred delivery date. After submitting your order, you will receive an automatic confirmation acknowledging receipt of your request. This order acknowledgement does not constitute our acceptance of your order.
Your order is accepted, and a binding contract is formed, only once we have received payment in full and have dispatched a final confirmation email, detailing the dispatch and expected delivery of your chosen items. We reserve the right to reject or cancel any order, at our discretion, until such point of acceptance, including in instances where products are unavailable, payment cannot be processed, or delivery addresses are deemed undeliverable.
Please review your order carefully before submission. We cannot guarantee to amend or cancel your order after it has been placed, particularly if your chosen products have already been prepared or dispatched.
We endeavour to display our flowers, bouquets, and arrangements as accurately as possible. However, as flowers are natural products, variations in colour, size, or appearance can occur. Occasionally, substitutions of certain flowers or packaging materials may be necessary due to seasonal availability or supply interruptions. Any substitutions made will be of equal or higher value and will maintain the overall theme and style of your chosen arrangement.
All products are subject to availability. Should your chosen product become unavailable after ordering but before dispatch, we will notify you promptly and offer an alternative, a refund, or the option to wait until the item is available.
All prices for products, delivery, and associated services are quoted in pounds sterling (£) and include VAT where applicable. The price of your selected arrangement and any additional delivery fees will be confirmed at checkout before payment is taken.
We accept a range of secure online payment methods as displayed at checkout. By submitting your order you confirm that the payment method being used is yours, or that you have authority to use it. Orders will not be considered binding until payment is successfully processed. In the event of a failed payment or suspected fraud, we reserve the right to suspend or cancel your order without liability or notice to you.
Discount codes and promotions are only valid for use as specified and may not be combined unless explicitly stated. We reserve the right to refuse, withdraw, or amend discounts at our discretion.
Flowers Bellingham offers delivery services across Bellingham and surrounding areas. Delivery dates and times are subject to availability and may be affected by factors beyond our control, such as severe weather, road closures, or other force majeure events. Whilst we strive to deliver on the requested date, delivery times are not guaranteed. Orders placed for next-day or same-day delivery may be subject to cut-off times, which will be communicated at the point of order.
It is your responsibility to ensure that the recipient’s addressed details are complete and accurate. Where possible, deliveries will be handed to the recipient or left in accordance with your instructions. Where no one is available to receive the delivery, and no other instructions are provided, we may attempt to leave the flowers in a safe location or with a neighbour. However, this cannot always be guaranteed. Flowers Bellingham cannot be held liable for failed deliveries resulting from incorrect or incomplete information supplied by the customer.
You can cancel or amend your order provided it has not yet entered preparation or dispatch. For cancellation or amendment requests, please contact us promptly quoting your order reference. If your flowers have already been prepared, dispatched, or delivered, your order cannot be cancelled or amended and you remain liable for the full amount. Should you wish to discuss a specific concern or exceptional circumstance, please contact us as soon as possible and we will do our best to assist.
Flowers are perishable items and, as such, are exempt from the statutory right of cancellation under the Consumer Contracts Regulations once preparation has begun. This does not affect your statutory rights regarding faulty or misdescribed goods.
Due to the perishable nature of flowers, returns are not generally accepted. However, if your order arrives damaged, incomplete, or does not match the description, please contact us within 24 hours of receipt with photographic evidence. We will investigate all complaints promptly and, where appropriate, arrange for a replacement, partial refund, or full refund depending on the circumstances and our findings.
No compensation, replacement, or refund will be made for minor substitutions of similar flowers due to seasonal availability, provided the overall appearance and value of the arrangement is reasonably maintained.
We will not be liable for any indirect or consequential losses or for any failure or delay in the delivery of goods if such failure or delay is due to circumstances beyond our reasonable control. Our liability for any direct loss, damage, or inconvenience incurred by you as a result of our negligence, misrepresentation, or breach of these Terms & Conditions is limited to the amount paid for the specific order in question.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any other liability which cannot be limited or excluded under UK law.
By placing an order with Flowers Bellingham, you warrant that you are legally capable of entering into binding contracts, are at least 18 years old, and that all information you provide is accurate, current, and complete. You agree not to use our website or services for any unlawful or fraudulent purpose.
All content included on our website, including text, images, logos, product designs, and trademarks, are the property of Flowers Bellingham or our licensors. Use of our content for any commercial purpose, or any form of reproduction without prior written permission, is strictly prohibited.
Personal data supplied in the course of ordering or using our website will be processed in accordance with our Privacy Policy and applicable UK data protection laws. We take reasonable measures to protect your data and will never sell or share your personal information with unauthorised third parties. Payment processing is carried out via secure, PCI-compliant payment providers.
These Terms & Conditions and any disputes arising from or related to them are governed by the laws of England and Wales. Any disputes that cannot be resolved amicably will be subject to the exclusive jurisdiction of the English courts.
Flowers Bellingham reserves the right to modify or update these Terms & Conditions as required to reflect changes in law, our services, or business practices. Any updates will be posted on our website. By continuing to use our services after changes take effect, you agree to be bound by the revised terms.
If you have any questions about these Terms & Conditions, wish to discuss a concern, or require clarification, please use the contact form on our website. We aim to respond to all communications promptly during working hours.
Note: These Terms & Conditions apply to all customers of Flowers Bellingham within Bellingham and the surrounding areas. Please ensure you have read and understood them before placing your order. Your satisfaction is important to us and we are always happy to assist with any queries regarding our service or products.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 10 Randlesdown Rd, London, SE6 3BT.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bellingham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bellingham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
